FAQ
Could I know return or exchange policy?
You could know from here: return or exchange policy
When should I order bridesmaid dresses?
Generally bridesmaid dresses should be ordered 1-2 months before the wedding in case any alteration.How do I measure myself?
We STRONGLY recommend having your measurements taken by a professional. If not by a professional, then at least have someone assist you and follow the guidelines below. Measurements should be taken in the same or similar undergarments and shoes that you plan to wear with your dress.Custom and personalized orders
We will be happy to make you a custom made dress. Please contact us regarding special requests to hear all about the conditions.Can this dress be made without rosettes? Can we add straps, flowers, sleeves? Can we combine designs from two different dresses?
Yes, we're very flexible. But please double-check with us first. There is an extra fee for a style change.What should I do if I want to purchase more items than the quantity in the shop?
Please contact us and we will add the stock for you or discuss a custom-made order.How do I decide a lace up back or zip?
Lace-up (recommend lace up for a better fit)It took much longer for us to do a "Lace up," but I highly recommend that you to do lace up because of the high probability that you or your bridesmaids may have difficulty providing very precise body measurements if not able to be measured by a professional tailor. And even if measured by a tailor, different tailors may have different methods and understandings about the same measurements. If that happens, then it might result in a dress that may not fit well. However, if we use lace up, then such problems can be avoided. The dress will still fit well because the lace-up back makes the bust, waist, and hips adjustable.
Zip back
We are very confident in how we make a well-fitted dress. When the dress is done, we measure it to ensure the fit is good. However, we can only do this if we are given the correct measurements. Therefore, we recommend doing lace-ups if you are not absolutely sure that your or your bridesmaids’ body measurements are accurate.
What methods of payment do you accept?
Currently, we only accept payment via PayPal.Through PayPal, you can pay with your credit card, debit card, or bank account balance. Once your order is submitted, you will be redirected to PayPal's official website where you could finish the payment. And can back to our website with a few clicks.
All transactions will be carried out via encrypted connections on our website, and protected by TrustWave thus guaranteeing a safe and secure shopping experience for our customers.
Why Paypal?
Save time. Check out securely. Pay without sharing your financial information.
How can I change or cancel my order?
If you have any problems with your order or need help, please just contact us and one of our service team members will help you.How can I track my order after it has been shipped out?
After we ship the order out, we will email you a tracking number, which you to follow up directly on the chosen courier’s website.How long does it take for me to receive my dress after I place my order?
Once you place an order, you will get a confirmation email containing your order number and a summary of all items you purchased.The better way is this:
If the dress is not exactly what you want, then send us a dress design with the exact final look you want (it doesn't matter if it's from other source or an edited photo), and we will let you know if we can make it or not.
